Privacy Statement

Last Updated: September, 2017

Your privacy is important to us. This privacy statement explains what personal data we collect from you and how we use it. It applies to all Genesys Source services that display this statement. References to Genesys Source services in this statement include Genesys Source websites, apps, software and devices.

Personal Data We Collect

Genesys Source collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you create a Genesys Source account, use our products, complete a survey, or contact us for support. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device.

We also obtain data from third parties (including other companies). For example, we supplement the data we collect by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your IP address in order to customize certain services to your location.

The data we collect depends on the services and features you use, and includes the following.

Name and contact data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.

Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.

Demographic data. We collect data about you such as your age, gender, country and preferred language.

Interests and favorites. We collect data about your interests and favorites, such as the teams you follow in a sports app, the stocks you track in a finance app, or the favorite cities you add to a weather app. In addition to those you explicitly provide, your interests and favorites may also be inferred or derived from other data we collect.

Payment data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.

Usage data. We collect data about how you interact with our services. This includes data, such as the features you use, the items you purchase, the web pages you visit, and the search terms you enter. This also includes data about your device and the network you use to connect to our services, including IP address, device identifiers (such as the IMEI number for phones), and regional and language settings. It includes information about the operating systems and other software installed on your device, including product keys. And it includes data about the performance of the services and any problems you experience with them.

Contacts and relationships. We collect data about your contacts and relationships if you use a Genesys Source service to manage contacts, or to communicate or interact with other people or organizations.

Location data. We collect data about your location, which can be either precise or imprecise. Precise location data can be Global Position System (GPS) data, as well as data identifying nearby cell towers and Wi-Fi hotspots, we collect when you enable location-based services or features. Imprecise location data includes, for example, a location derived from your IP address or data that indicates where you are located with less precision, such as at a city or postal code level.

Content. We collect content of your files and communications when necessary to provide you with the services you use. Examples of this data include: the content of your documents, photos, music or video you upload to a Genesys Source service as well as the content of your communications sent or received using Genesys Source services, including the:

We also collect the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded. If you enter our physical locations, your image may be captured by our security cameras.

You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a service, you may not be able to use some features or services.

Service-specific sections below describe data collection practices applicable to use of those services.

How We Use Personal Data

Genesys Source uses the data we collect to provide you the services we offer, which includes using data to improve and personalize your experiences. We also may use the data to communicate with you, for example, informing you about your account, security updates and product information. And we use data to help make the ads we show you more relevant to you. However, we do not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files to target ads to you.Genesys Source uses the data we collect for three basic purposes, described in more detail below: (1) to operate our business and provide (including improving and personalizing) the services we offer, (2) to send communications, including promotional communications, and (3) to display advertising.

In carrying out these purposes, we combine data we collect through the various Genesys Source services you use to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.

Providing and improving our services. We use data to provide and improve the services we offer and perform essential business operations. This includes operating the services, maintaining and improving the performance of the services, including developing new features, research, and providing customer support.

Providing the Services. We use data to carry out your transactions with us and to provide our services to you. Often, those services include personalized features and recommendations that enhance your productivity and enjoyment, and tailor your service experiences based on your activities, interests and location.

We use data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means to inform you when a subscription is ending, let you know when security updates are available, remind you about items left in your online shopping cart, update you or inquire about a service or repair request, invite you to participate in a survey, or tell you that you need to take action to keep your account active. Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications from Genesys Source by email, SMS, physical mail, and telephone.

Reasons We Share Personal Data

We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. For example, we share your content with third parties when you tell us to do so, such as when you send an email to a friend, share photos and documents on OneDrive, or link accounts with another service. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.

In addition, we share personal data among Genesys Source-controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data in order to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.

Finally, we will access, disclose and preserve personal data, including your content, when we have a good faith belief that doing so is necessary to:

1. comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;

2. protect our customers, for example to prevent spam or attempts to defraud users of the services, or to help prevent the loss of life or serious injury of anyone;

3. operate and maintain the security of our services, including to prevent or stop an attack on our computer systems or networks; or

4. protect the rights or property of Genesys Source, including enforcing the terms governing the use of the services - however, if we receive information indicating that someone is using our services to traffic in stolen intellectual or physical property of Genesys Source, we will not inspect a customer's private content ourselves, but we may refer the matter to law enforcement.

Please note that some of our services include links to services of third parties whose privacy practices differ from Genesys Source's. If you provide personal data to any of those services, your data is governed by their privacy statements.

How to Access & Control Your Personal Data

You can always choose whether you wish to receive promotional email, SMS messages, telephone calls and postal mail from Genesys Source. You can also opt out from receiving interest-based advertising from Genesys Source by visiting our opt-out page. You can view or edit your personal data online for many Genesys Source services. You can also make choices about Genesys Source's collection and use of your data. How you can access or control your personal data will depend on which services you use. For example:

If you cannot access personal data collected by Genesys Source services via the links above or directly through the services, you can always contact Genesys Source by emailing

Our Use of Cookies and Similar Technologies

Genesys Source uses cookies and similar technologies for several purposes, including:

In addition to the cookies Genesys Source sets when you visit our websites, third parties may also set cookies when you visit Genesys Source sites. In some cases, that is because we have hired the third party to provide services on our behalf, such as site analytics. In other cases, it is because our web pages contain content or ads from third parties, such as videos, news content or ads delivered by other ad networks. Because your browser connects to those third parties' web servers to retrieve that content, those third parties are able to set or read their own cookies on your device and may collect information about your online activities across websites or online services.

How to Control Cookies

Most web browsers automatically accept cookies but provide controls that allow you to block or delete them. For example, in Genesys Source Edge, you can block or delete cookies by clicking Settings > Privacy > Cookies. Instructions for blocking or deleting cookies in other browsers may be available in each browser's privacy or help documentation.

Certain features of Genesys Source services depend on cookies. Please be aware that if you choose to block cookies, you may not be able to sign in or use those features, and preferences that are dependent on cookies may be lost. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, may be deleted and may need to be recreated.

Additional privacy controls that can impact cookies, including the Tracking Protection feature of Genesys Source browsers, are described in the Access and Control section of this privacy statement.

Our Use of Web Beacons and Analytics Services

Genesys Source web pages may contain electronic images known as web beacons (also called single-pixel gifs) that we use to help deliver cookies on our sites, count users who have visited those sites and deliver co-branded services. We also include web beacons in our promotional email messages or newsletters to determine whether you open and act on them.

In addition to placing web beacons on our own sites, we sometimes work with other companies to place our web beacons on their sites or in their advertisements. This helps us develop statistics on how often clicking on an advertisement on a Genesys Source site results in a purchase or other action on the advertiser's site.

Finally, Genesys Source services often contain web beacons or similar technologies from third-party analytics providers, which help us compile aggregated statistics about the effectiveness of our promotional campaigns or other operations. These technologies enable the analytics providers to set or read their own cookies or other identifiers on your device, through which they can collect information about your online activities across applications, websites or other services. However, we prohibit these analytics providers from using web beacons on our sites to collect or access information that directly identifies you (such as your name or email address). You can opt out of data collection or use by some of these analytics providers by clicking the following links:

Other Similar Technologies

In addition to standard cookies and web beacons, our services can also use other similar technologies to store and read data files on your computer. This is typically done to maintain your preferences or to improve speed and performance by storing certain files locally. But, like standard cookies, these technologies can also be used to store a unique identifier for your computer, which can then be used to track behavior. These technologies include Local Shared Objects (or "Flash cookies").

Local Shared Objects or "Flash cookies." Web sites that use Adobe Flash technologies may use Local Shared Objects or "Flash cookies" to store data on your computer. To manage or block Flash cookies, go to

Genesys Source account

With a Genesys Source account, you can sign into Genesys Source services, as well as those of select Genesys Source partners. When you create your own Genesys Source account, we refer to that account as a personal Genesys Source account. When your account is created and provided to you by your organization, such as your school or employer, we refer to that account as a work or school account.

Creating and using your personal Genesys Source account. When you create a personal Genesys Source account, you will be asked for certain personal data and we will assign a unique ID number to identify your account and associated information. While some services, such as those involving payment, require a real name, you can sign into and use some Genesys Source services without providing your real name. Some data you provide, such as your email address and phone number, can be used to help others find and connect with you within Genesys Source services.

Signing in. When you sign into your Genesys Source account, we create a record of your sign-in, which includes the date and time, information about the service you signed into, your sign-in name, the unique number assigned to your account, a unique identifier assigned to your device, your IP address, and your operating system and browser version.

Signing into Genesys Source. Signing into your account enables improved personalization, provides seamless and consistent experiences across services and devices, and allows you to access and use cloud data storage and other enhanced features and settings.

Signing into third-party services. If you sign into a third-party service with your Genesys Source account, you will be asked to consent to share the account data required by that service. The service will also receive the version number assigned to your account (a new version number is assigned each time you change your sign-in data); and whether your account has been deactivated. The third party can use or share your data according to its own practices and policies. You should carefully review the privacy statement for each service you sign into in order to determine how it will use the data it collects.

Personal Genesys Source accounts received from third parties. If you received your personal Genesys Source account from a third party, like an Internet service provider, that third party may have rights over your account, including the ability to access or delete your Genesys Source account. You should carefully review any additional terms the third party provided you to understand what it can do with your account.

Connecting your personal Genesys Source account to your social network accounts. You may connect your personal Genesys Source account to your accounts on social networks such as Facebook, Twitter or LinkedIn in order to access data from those social networks from within Genesys Source services. If you choose to do so, we will store data about your social network accounts on our servers so that we can display updated data from your social network account.

Using work or school accounts. You can sign into certain Genesys Source services with a work or school Genesys Source account. If required by your organization, you will also be asked to provide a phone number or an alternative email address for additional security verification. If you sign in to Genesys Source services with a work or school account, the owner of the domain associated with your email address may control and administer your account, and access and process your data, including the contents of your communications and files. Your use of the services may be subject to your organization's policies, if any. Genesys Source is not responsible for the privacy or security practices of these organizations, which may differ from those of Genesys Source

Other Important Privacy Information

Below you will find additional privacy information you may find important. You can also find more information on Genesys Source's commitment to protecting your privacy at

Security of Personal Data

Genesys Source is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. When we transmit highly confidential data (such as a credit card number or password) over the Internet, we protect it through the use of encryption.

Where We Store and Process Personal Data

Personal data collected by Genesys Source may be stored and processed in the United States or any other country where Genesys Source or its affiliates, subsidiaries or service providers maintain facilities. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.

Genesys Source abides by the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of data from the European Economic Area and Switzerland. To learn more about the Safe Harbor program, and to view our certification, please visit

Our Retention of Personal Data

Genesys Source retains personal data for as long as necessary to provide the services and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.

Collection of Data From Children

When a Genesys Source service collects age it will either block users under 13 or will ask them to provide consent from a parent or guardian before they can use it. We will not knowingly ask children under 13 to provide more data than is necessary to provide the service.

Once parental consent is granted, the child's account is treated much like any other account. The child may have access to communication services like email, instant messaging and online message boards and may be able to communicate freely with other users of all ages.

Parents can change or revoke the consent choices previously made, and review, edit or request the deletion of their children's personal data. For example, parents can access their personal Genesys Source account and click on "Permissions."

Preview Releases

Genesys Source offers preview, insider, beta or other pre-release features and services ("previews") to enable you to evaluate them while providing feedback, including performance and usage data, to Genesys Source As a result, previews can automatically collect additional data, provide fewer controls, and otherwise employ different privacy and security measures than those typically present in our services.  If you participate in previews, we may contact you about your feedback or your interest in continuing to use the service after general release.

Changes to This Privacy Statement

We will update this privacy statement when necessary to reflect customer feedback and changes in our services. When we post changes to this statement, we will revise the "last updated" date at the top of the statement. If there are material changes to the statement or in how Genesys Source will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy statement to learn how Genesys Source is protecting your information.

How to Contact Us

If you have a technical or support question, please email to learn more about Genesys Source Support offerings.

If you have a privacy question or a question for Genesys Source, please contact us by emailing

Unless otherwise stated, Genesys Source is a data controller for personal data we collect through the services subject to this statement. Our address is Genesys Source Privacy, Genesys Source, 22431 Antonio Parkway, Suite B160-843 · Rancho Santa Margarita · California · 92688 · USA · +1.949.544.1900.

Telemetry & Error Reporting

Usage and connectivity data. Genesys Source regularly collects basic information, including usage data, app compatibility data, and network and connectivity information. This data is transmitted to Genesys Source and stored with one or more unique identifiers that can help us recognize an individual user on an individual device and understand the device's service issues and use patterns. The data we collect includes:

Some diagnostic data is vital to the operation of our products and cannot be turned off if you use our products. Other data collection is optional, and you will be able to turn this data collection on or off in Settings.